Oracle Advanced Collections Fusion streams to the collections process so the agents focus on the mission of the dangerous tasks. Agents that spend the less time on the researching of the customer of delinquencies and to maintain the track of the status and to the next steps, and spend more of time resolving the delinquencies. Agents can review the customer information, request for disputes, a record of the promise, and surrender to the payments. The sophisticated method is to run in the background, offers the current and to the exact information to all of the collectors.
Manage and Minimize the Delinquencies
Automatically finds and assign to the delinquent client to your of agents on to their Collections of the Dashboard. The Delinquent Customers table offers the important client information involving the work status and to the aging. Collectors can maintain to make the advanced searches and the ability to save the searches, and tailor to the dashboard to maintain the work lists. As delinquencies are worked on, collectors can fastly re-set the work status with the dates for the effective tracking and to informing. Track and to maintain the tasks such as the follow-up calls on the dunning letters or to resolve the rejected disputes in the Activities table on to the Collections of the Dashboard.
Access the general customer information involves the delinquency scores from the Collections Dashboard. Obtain improves the vision and strengthen the customer negotiations with the tabs for customer Profile, Transactions, Aging, Contact, Communication and to the Notes. Agents access the Transactions tab to make or view disputes and the adjustments, generate the case folders to group connected transactions, apply for the payments, and the record customer promises to the pay.
Case folders let agents to apply the payments to the individual transactions, and generates the promises and to add notes for all of the transactions in the case of the folder. The Profile tab offers the essential customer information involves the client collections of the policy. Manage to the customer dunning to the letters and to the other correspondence on the History of the tab. Control the client information on the Contact of the tab, and update to the customer’s modes of the communication on the Communication of the tab.